Refund policy

Returns

Packhaus Supply does not accept returns or exchanges. Our products are wholesale packaging sold in bulk, so we are not able to take items back once an order ships.

If something is not right

We stand behind what we ship. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@packhaussupply.com with your order number and a photo of the issue. We will evaluate it and work something out, whether that is a replacement, a credit, or another fair fix.

Please open and inspect your order when it arrives so we can catch any problem early.

Refunds

If we approve a refund, it goes back to your original payment method within 10 business days. Your bank or card issuer may take extra time to post it. If more than 15 business days have passed since we approved a refund and you have not received it, contact us at hello@packhaussupply.com.